Acceptable Use Policy

1. Introduction

This Acceptable Use Policy explains the standards expected of all users of the Listhomes platform.

By accessing or using Listhomes, you agree to comply with this policy.

This policy applies to all users, including property owners, landlords, buyers, renters and visitors.

2. Lawful Use

You must use the platform only for lawful purposes and in accordance with applicable laws and regulations.

You must not use the platform in any way that may damage, disrupt or interfere with the operation of the platform or the experience of other users.

3. Account Security

You are responsible for maintaining the confidentiality of your account credentials.

You must not:

• Share your login details with others.
• Allow another person to use your account.
• Attempt to gain unauthorised access to accounts, systems or data.

You must notify Listhomes immediately if you believe your account has been compromised.

4. Listings and Content

You must ensure that any content you upload or publish is accurate, lawful and not misleading.

You must not publish content that:

• Contains false or deceptive information.
• Misrepresents a property.
• Infringes copyright, trademarks or other intellectual property rights.
• Contains offensive, abusive or discriminatory material.
• Promotes illegal activity.
• Contains malicious software or harmful code.

5. Messaging and Communications

The messaging system is provided to facilitate genuine property-related communication between users.

You must not use the messaging system to:

• Send spam or unsolicited messages.
• Harass, threaten or intimidate other users.
• Share offensive or abusive content.
• Conduct fraudulent activity.
• Promote unrelated products or services.

Listhomes may review reports of misuse and take appropriate action.

6. Prohibited Activities

You must not:

• Create fake accounts.
• Impersonate another person or organisation.
• Publish fraudulent listings.
• Attempt to manipulate listing rankings or platform functionality.
• Use automated tools, bots or scraping software without permission.
• Interfere with the security or operation of the platform.
• Circumvent platform restrictions or moderation decisions.

7. Property Viewings and Meetings

Users are responsible for arranging and attending property viewings and meetings.

Users should take reasonable precautions when meeting other users.

Listhomes is not responsible for arrangements made between users or for events occurring during property viewings or meetings.

8. Reporting Violations

Users may report content, listings or behaviour that they believe breaches this policy.

Listhomes may investigate reports and take appropriate action.

9. Enforcement

Where Listhomes believes that this policy has been breached, we may:

• Remove content or listings.
• Restrict platform functionality.
• Suspend accounts.
• Permanently terminate accounts.
• Report unlawful activity to relevant authorities.

We reserve the right to take action without prior notice where necessary to protect users or the platform.

10. Changes to this Policy

We may update this Acceptable Use Policy from time to time.

Updated versions will be published on this page and will take effect upon publication.

11. Contact

Questions regarding this policy may be sent to:

legal@listhomes.co.uk